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So Long, Angie

14 years ago, I answered an ad in the newspaper for a customer service position at McCreary's Tees. (Thanks Dave!)

That eventually led me to Eric Gibby.

I always knew he was good humored but I soon learned he was truly admirable. He put his heart and soul into Info Screen Printing, always striving to improve himself and his business. Working for Eric and Lori has been wonderful. They are genuine, honest, good hearted people. Do you know how rare that is to find?! I am not ashamed to say I LOVE THE GIBBY'S!! I'm heart broken I may never see Paige or Peyton again, or have Gary yell at me for stealing his checks (I didn't), or gossip with Sue. I've enjoyed meeting all the extended Gibby's, including "Crazy Judy". 

I believe that is what attracted a lot of you to Info Screen Printing. That family atmosphere. Because YOU guys are amazing customers! Many of you I've worked with weekly over the years and friendships grew. We talked about our kids, music and some work related things too. I truly enjoyed working with all of you. If we are not already connected, please add me on Facebook. I mean it - do it!! https://www.facebook.com/angie.royce.9

So,

When I'm sweating in my mail truck, hiding from a vicious dog, I am going to reminisce about our 9AM meetings, and then the 10AMmeeting with Tim and Chad to decide what's for lunch, Bo being dramatic and throwing my orders across the room.. what Eric's latest "geek" update is.. or if he had a stressful day and gave himself Willy Wonka hair..

But most of all, Laughing. I laughed - all - the - time at Info.

I am going to miss my work family so much. :(

I love you guys,

Angie

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Partners Not Just Customers

If I said it once I said it a thousand times, we want partners not just customers.  And this week we had a  prime example of why.  Saturday morning I got an e-mail at 4:00 AM asking if we could get 30,000 prints done by Tuesday for an event at 10:00 AM.  The event was just out of town so that meant our deadline was 8:30 AM.  Here is how the numbers breakdown.  We can print 1500 prints per hour.  So this would be 20 hours of continuous printing.   So if we needed to make an 8:30 deadline we would have to start printing by noon on Monday.  We would then have to print all night long to meet our deadline.  Here is the tricky part, what are the odds that we would have 20 hours of press time not being used by other customers already and that I could get my employees to stay and print all nigh with no notice at all?

This is what I believe makes Info Screen Printing special. There is no way we have that much free press time.  But here is where having partners rather than customers pays off.  Starting Sunday morning I began calling everyone that had jobs due on Monday.  I explained the situation and we started to move jobs around.  This continued on into Monday early AM with Angie and Chad now on the phones juggling deadlines.  Every single sales person that had a job due moved their deadline giving us the flexibility to complete the large order on time.  

It is interesting how the dynamic nature of the business relationship changes when your customers act as partners.  When there is mutual respect, and a deep personal connection with the people we choose to do business with it changes how you operate.  We spend countless hours trying to make sure each and every partner we work with is taken care of.  But here was a time we needed our partners to take care of us and they did so in a big way.

Big jobs are a way of life for screen printers our size.  They come and go at a moments notice.  They are not consistent and will not pay our bills for the long term.  Our repeat customers are what pay our bills. When the big jobs do come up we as a company need to make sure we don’t jeopardize our long term business for short term gain.  I hope all those that were asked to move their jobs don’t feel like we just pushed them aside or that your jobs were not important. Because if just one of you had said “no” to moving your deadlines we would have passed on the big job.

In the end we got the job done on time.  They were delivered to the Memorial Service in Prescott by 10:00 AM.  

THANK YOU to all our partners that made this happen

Advanced Screen Technologies
our ink supplier that jumped through unbelieveable hoops to get us ink in time

McCreary’s Tees
for incredible communication and “Just In Time” delivery of the shirts

Our Customers
for clearing the presses so we could produce

Our Employees
for each one of you that worked all night long at a moments notice

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Re-Designed Blog

1st off why a blog?

Lots of people ask why do you have a blog instead of a static website?  I could, it would be much easier to maintain but I want to create a sense of community around Info Screen Printing & Graphics.  I am always trying to create a conversation not just dictate policies to our customers.  Using the style of a blog it allows customer input through comments.  I always want to hear from our customers because your input is what molds our company.   So please feel free to comment on anything you read on our site.  

Re-Designed Blog 

Lots of changes a foot at Info Screen Printing & Graphics for 2013.  The 1st is the re-design of our blog.  Take some time and check it out here.  We have tried to simplify our message with three basic categories.  

CUSTOMER HANDBOOK
This section is all about policies, pricing and general information about working with us.  Every customer should take the time and read every blog post in this section.  

ANNOUNCEMENTS
This is for things like our shaved ice party and where we brag about large jobs we are proud of.

JUST ANOTHER DAY AT INFO
This is the section is just for fun.  It will be a fun place to celebrate all the strange but true things that happen here.  

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PPAI EXPO

PPAI EXPO 2013

We are going to have a booth at the 2013 PPAI EXPO in Las Vegas this week.  You can find us at booth #5666 on the second floor.  Please stop by and say hello.  We will be showing off some new printing techniques for 2013.  We will have samples of everything from regular printing, to waterbase, to discharge, to simulated process and even some new distress patterns.  More importantly we will be playing games and giving away prizes.  If you can fit us in your busy PPAI Expo schedule we will make it worth your while.   

Thanks for the Work!

Eric Gibby

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2012 AzPPA Expo

Info Screen Printing would like to invite all our customers to the AzPPA 2012 Expo August 29th.  The AzPPA expo is a local trade show and education event for the promotional products industry.  The event will be at the Phoenix Convention Center and there is no cost to attend but please take the time to preregister.

This is always a great time to see many of our customers and to say thank you for your work over the years.  Come by and meet the people that help make Info Screen Printing successful, Henry, Chad, Angie and Andy will all be there.  We will have games to play and prizes to hand out.  Prizes will include deep discounts on printing, free delivery in the phoenix area and some others that have nothing to do with printing.

You do not need to be a member of AzPPA to attend.  If you think you might want to join you can stop by the AzPPA both at the show for more information.  All new members that sign up and all existing members that renew at the show will be entered into a drawing for a new Ipad.

Thanks for the work!
Eric Gibby

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Problem Solving

How do you get 1000 shirts printed in Arizona and to your customer at the Doheny Blues Festival in Dana Point, California? Simple! You print and ship overnight.  Now, that would be way too easy for Info Screen Printing.  Let's see if we can make it a little bit harder.  What if the customer called and placed the order at 4:30 PM the day they needed to ship? That would at least make things interesting, but still not impossible.  What if it was on Saturday?  Now how would we be able to solve that problem?  

This is what happened last weekend.

 It was Saturday and our crew had just finished printing 18,000 towels for the Coyotes game 5 give away when Eric got the call.  “Eric I need help!!  I have almost sold out of every shirt in the 1st day of the music festival.  I need more shirts by tomorrow (Sunday).“  

So how did we do that?

4:00pm ~ Our customer called Dave from McCreary’s Tees.  Dave came in, placed, and pulled the order.  

4:30pm  ~ Info began creating a new piece of art for the design they needed.

5:00pm ~ Eric called his wife and kids to come in and work.  Keep in mind the whole Info crew had just worked 9 hours printing towels.  We needed fresh blood to get this one done.

5:30pm ~ Lori (Eric's wife) and the kids went to McCreary’s to pick up the shirts.

5:30pm ~ Our customer sent one of his employees back on a plane from California.

6:30pm-10:15pm ~ Info printed the job.

10:30pm ~ The customer pulled up to our bay door.  We loaded up their truck and the employee drove through the night back to California.

The shirts made it the event on time!  The event was a huge success for our customer and it makes me proud to know that we were a huge part of making that happen.

I am always amazed at what can be done when business is about relationships and solving problems.  This was a huge coordinated effort on a Saturday night to make this happen.  Everyone did their part and as a result our customer and their customers were all very happy.  

Thanks for the work!

Eric Gibby

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Henry Says Goodbye

I guess I always knew this day would come but I always thought it would be so far in the future it would never be a reality.  Well time has caught up with me and I have to come to terms with the fact that Henry is going to be moving on.  As of Dec. 31st Henry will no longer be working at Info Screen Printing. He is going to pursue his dream of becoming a Police Officer.  

Because Henry never wants the attention to be on him we will not be having any grand going away party.  I understand that many of you would like the opportunity to say goodbye and wish him well so there are a couple of choices:
 
1st Come by any time and speak to him in person
 
2nd Call or E-mail him at
602-770-0788
Henry@infoscreenprinting.net

3rd Leave a comment to this post

The rest of this post is basically a Thank You to Henry for everything he has done for Info Screen Printing.  The basic info is listed above and only read this next part if you like sappy crap.

Eight years ago Henry was the owner and operator of Say It Screen Printing.  It was a family run business much like Info Screen Printing & Graphics.  He worked with his Father, Sister and his wife Dawn.  Henry was passionate about the craft of screen printing but could basically take or leave the business stuff.  Henry and his family built their business up over time with unparalleled quality in their screen printing.  Henry really became a master of the trade of screen printing.  But more and more his disdain for the business side was dragging him down.  I on the other hand was running Info Screen Printing & Graphics with my family and loved the business side.  Our quality was not nearly as good as Henry’s.  It did not take long for me to realize Henry should be running the production at Info.  So 8 1/2 years ago, I made Henry an offer to come and work with us.  We hammered out the details and made a deal that would shape Info Screen Printing into the company we are today.  
The Facts
~ From 1 automatic press to 3 auto presses
~ From 400,000 impressions per year to 1.1 Million
~ We are currently the largest volume printer in AZ.
~ 18
th largest screen printer in the nation
~ 8 employees to over 30 at times
~ From one 8 hours shift a day to printing for 18 hours
~ set up times from 10 minute a screen down to just under 6 minutes
~ Henry’s average work day was about 12 hours

For better or worse Henry and I have easily spent more time together than we have with our own families.  At this point, I cannot even imagine walking through the doors and not expecting Henry to be there.  This change is going to be hard on both of us.  There is no way I can express how much gratitude I have for what Henry has brought to Info Screen Printing.  He has given his heart and soul to this company, worked his butt off every single day for the last 8 years.  He has forever changed Info Screen Printing & Graphics.  Whether he is working with us or not, his influence will always be part of our culture.  Henry is a great person to work with and be around.  There is no way I could have dealt with the stress by myself these last years.  I have leaned on him for everything I have needed and he has always come through for me.  I am going to miss being around him, I am going to miss his unique take on life and family and most of all I am going to miss the support he has provided for me over the last years. I wish him as much success and happiness as possible in his next phase of life.

Henry, THANKS FOR THE WORK!
Eric Gibby

 

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Happy Halloween

We had a little costume contest today at Info and several of our employees dressed up for the occasion.  Now, we need your help to determine the winner!  Please vote on who your favorite was.  The winner is going to receive $70 cash and a paid day off.  Second place will receive $30 cash.

Most employees dressed up as other employees here, so I tried to post a picture of the costumed person next to the "real" person.  Others were dressed in more traditional costumes.

Thanks for you help and thanks for the work.

 

 

 

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Henry's Birthday 2011

What a great day for all of us at Info.  Once again, all of our customers really came through with tons of texts, E-mails and calls to wish the birthday boy all the best.  I was updating Facebook throughout the day with all the pictures I was getting.  If any of you know Henry, you also know that most of the photos were not safe for work by any means.  I made a gallery of the SFW photos for your enjoyment.  

henry p90x.jpg

So here is the set up for the videos below. Henry is very afraid of bugs.  Yes, anything that crawls, climbs or slithers he is deathly afraid of.  I think I have even heard a story or two about Henry having to have his wife kill the spiders at their house because he was too afraid to do it himself.  Well, since it was his birthday we gave him a little present.  We told Henry to check is e-mail for a new birthday photo.  We placed the bug in the cup next him and waited for him to see it.  I told him we were filming to see the reaction to the e-mail not the bug.

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Henry's New Sport

Henry does a lot with and for his kids, but what happened tonight has elevated him to elite status as a father. He most likely will do something stupid within the next week and go back to his regular status but for know he is riding high as father of the year.  

Here is a list of all the sports Henry has played or is currently playing ~

Soccer

Baseball

Softball

Roller Hockey

Ice Hockey

Synchronized Swimming

Yes I did say Synchronized Swimming, or Syncro as the people in the "know" call it.  Henry's daughter competes in syncro swimming and at her meet tonight they had a daddy/daughter performance.  Out of 72 dads that could have performed only 12 did and yes Henry was one of them.  

Well without further ado here is the video....

If you would like to send Henry a personal message about his performance here is his contact info

Phone 602-770-0788

TXT 602-770-0788

e-mail henry@infoscreenprinting.net

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Closed Friday the 22nd

Our employees need a well deserved break.

We will not be open at all on friday this week.

If you need something please arrange for either Thursday this week or Monday next week.

 

Thanks for the work!

Eric Gibby

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Epic Job

I am very proud of what we accomplished last week so this may be a little longer post than most.  If it gets too long just skip to the video below and watch.  Keep in mind, the movie is never as good as the book.

About two weeks ago we got a call about doing 250,000 shirts on both sides for a total of 500,000 prints over the next couple of weeks. We said "we are good, but we are not that good.  We are going to have to pass on this one."  Keep in mind, I am the yes man, if you need anything done that seems outrageous call me because we all know i'm going to say yes.  Well this time it was just too much, we had to pass.  It hurt my ego a little, but it is better to know your limits.  

So we went about our business over the next week or so. On Wednesday April 6th, Chad gets a call from the same customer asking us if we could print 68,000 shirts, front and back 136,000 prints by Monday April 18th.  Keep in mind we have no art, no shirts.  This has the potential of being the biggest order we have ever done.  In 2009 we did 40,000 shirts with three locations for 120,000 prints but we had over two months to get that job done. This timeline was only 12 days.  The only way this would work is if we could print 24 hours a day on all three presses. It was looking like there was no way we could possibly get this all going so fast.  When we ramp up for Fiesta Bowl every year, it takes us months of planning to make it work.  How in the world would we ramp up to a 24 hour work schedule so quick? 

What we needed was a commitment from our employees that they wanted the extra hours.  We needed to know that they were OK working 12+ hours a day to make this happen.  So, after talking to the staff and finding out they all wanted the work, we gave it the green light.

So, this was all on Wednesday the 6th.  To make this work we had to have shirts and art at our shop ready to print that afternoon or the following morning. But, the end customer had not made up their minds yet. This was a joint venture between one major CA company and 2 east coast NBA teams. They were having a difficult time making a decision amongst the three of them.  So for the next 24 hours Chad and our customer exchanged what seemed like 100's of calls and e-mails trying to dial in the details. Thursday afternoon had arrived and still no decision.  Our customer called and confirmed with us that his clients could not come to a conclusion and the job was not going to happen, anymore. I have never been so happy to lose a job. This would have been 8 days of working ourselves to death.  I would have been a nervous wreck all week.  Do you know how much paperwork is involved with hiring 14 new people?!

Just then, Chad tracked me down and said the job was back on...FOR SURE this time! Holy Crap, I just felt good about losing the job, now I feel even better for getting the job.

10 minutes later, Chad tracks me down again and tells me they will only use the Gildan 64000 Soft Styles and no one in the country has enough to fill the order.  So, now the job is off again.  This is what we call "riding the roller coaster" at Info Screen Printing.  One minute, things are great, the next minute, it all falls apart.

Another 10 minutes later, Chad now tells me they are going to use Gildan 5000, but guess what? McCreay's does not have enough stock to fill the order.

After figuring out a possible print schedule, we're going on the assumption that McCreary's has enough stock on hand to get us through the weekend and start printing. So we are back on... we think...

About an hour later we finally see the art for the first time.  Friday morning, we start sampling the job and have a printed proof by noon.  The job was approved by late Friday night. McCreary’s receives the order from our customer 1st thing Friday also.  We need 15,000 shirts to be able to print over the entire  weekend. Then, Chad hears about the "new wrinkle" in the job.  He now explains that we are going to do fulfillment to 710 retail stores with 110 shirts going to each location.  Each store will have a break down of 22 medium, 44 large and 44 xlarge. Normally, when we print a job this huge we will print all of one side, then the other. We will also print all the same size shirts at the same time.  But these shirts needed to start shipping two days after we started printing, so we had to change our game plan of how we are going to print this job.  We also need to coordinate with McCreary’s on what sizes we need each day.  Not only did we need 15,000 shirts but we need exact size break downs each day. I speak very highly of McCreary’s because of these situations.  Dave, without missing a beat says "no problem, just tell me what you need each day and when you need them and we will make it happen."  And they did just that.  If I said Friday I need 15,000 shirts by 2:30 they were there. Each and every day for the next 7 days they delivered precisely what we needed.  Without their support and coordination there would have been no way this job would have gotten done on time.  Thank you to everyone at McCreary’s that helped out.

Needless to say, we started printing on Saturday morning and did not stop until the following Saturday morning.  For 7 straight days, 24 hours a day, we printed this job on at least one press all the time.  Keep in mind, we still had all our other work to do in the middle of this monster. For those customers that were effected by this, we appreciate your understanding in needing to move things around a bit. We love ALL of our customers...not just the ones that bring us humongous jobs and then, throw us a huge pizza and chicken wing party afterwards as a "thank you for being so awesome"    (hint hint) 

Here are some stats of the job

68,810 shirts

137,620 prints

7 days of printing

14 new hires

Some employees worked over 16 hours a day

As always, thanks for the work!

Eric

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March/April Specials

Only 9 days left for the March Madness Special of 10% off your total for COD payments.  This promotion has gone over so well, that we'll be continuing it next month with some special new requirements. Details to come around the first of April.

Thanks for the work!

Eric 

 

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Road Trip

Info Screen Printing & Graphics and McCreary's Tees are going on a road trip.  In an effort to increase our customer base we are traveling to Albuquerque, NM. for a mini trade show.  We plan on renting a banquet room and offering a free lunch for anyone willing to listen to us give a sales pitch.  McCreary's will be showing their full line and I will be displaying some of our unique printing techniques along with our web site tools.  

I really could use some help.  I have a couple of leads in the area but I could use many more.  We are trying to confirm at least 20 people to make this event happen.  Please, if you have any information about possible customers for us in the state of New Mexico,  please pass it along to me at 
egibby@infoscreenprinting.net. And if by chance you are in New Mexico and would like to attend please let me know also.  We are still trying to confirm many of the details and could use some help from some locals.

I have also added a page on our blog for testimonials. If you think we are doing a good job please let the world know! I will then take your words (only the good ones) and try and drum up some excitement about Info Screenprinting in New Mexico.  

Thanks for the work!
Eric  

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Closed March 28th

Good news, bad news.

Good News 
We have a huge order in house for 80,000 prints.

Bad News
The deadline is rapidity approaching and we will have to be closed in order to get it done.

We will need to be closed on Monday the 28th so we can finish the job.  If you need something on this Monday please let us know as soon as possible.  As of now there are not many orders in our system for the 28th.  We will try and move all of them to Friday the 25th.  

Thanks for the work!

Eric

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Open House

Eric is currently on the road visiting a lot of our customers with multiple sales reps.  He is introducing some new product ideas and showing off some fashion forward printing techniques. If you would like him to come by your office please contact him directly at Egibby@infoscreenprinting.net. 

Now, we certainly don't want to leave out all of our independent sales reps out there, so we are going to have a couple of times when you can come by our office for the same presentation.  We will have two sessions. Both will be Feb 24th. the 1st will be from 8:00AM - 10:00AM and the other will be from 1:00PM - 3:00PM.

Here are some of the topics we will discuss:

1. New printing techniques
2. New products we offer, including custom rhinestone
3. How to price orders properly
4. Simulated process and 4 color process printing
5. Use of our website
6. Anything else you may want to talk about

As you can probably guess from working with us before, these meeting will be extremely informal. We are here to answer any questions you may have.  Please post a comment to this post if you would like to attend or if you have a suggestion on some topics you'd like us to discuss.

Thanks for the work!
Eric Gibby 

 

 

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